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Travel Alerts

Last Updated: 7.28am 26th February 2020 

 

China: COVID-19 Coronavirus Outbreak (Formerly Pneumonia Outbreak in Wuhan City)

The continued Foreign and Commonwealth Office (FCO) advice is against all but essential travel to mainland China (not including Hong Kong and Macau). The team at Imagine Cruising are working closely with our travel partners to fully understand the potential impact on future travel arrangements to the region, with an immediate focus on those who are currently on holiday, or who are travelling in the next week.

If you have been notified by your cruise line that your itinerary has been cancelled or you are due to travel to mainland China, you will be entitled to a refund if we are unable to find suitable alternative travel arrangements. We are working in a strict departure date priority to ensure we find suitable alternatives for customers who are due to depart imminently. If you are not due to travel imminently our team will be in contact with you as soon as they can to discuss you individual booking options. We are aware of your booking and we ask you to please bear with us during this time. If however, you have already seen an alternative holiday on our website, please contact us and we will be happy to confirm your alternative arrangements.

Please be aware we are experiencing extremely high call volumes at this present time and will be dealing with travellers in date order priority.

Travelling on a China Land Tour (pre or post your cruise)

Our team are currently contacting customers due to tour mainland China up to and including 7th March. Due to the volume of passengers affected, we do appreciate your patience while we work with our cruise partners to seek suitable alternative travel arrangement for you. If alternative arrangements are not possible, we will be offering a full refund.

Cruise Line Itinerary Amendments

We are continuing to monitor the situation and continue to work closely with our cruise lines, airlines and land suppliers. We are currently assisting passengers travelling within the next 7 days and we appreciate your patience during this time. Please be aware that the situation is changing rapidly, with updates altering daily. If you’re due to travel beyond this period, we will continue to work with our partners to ensure we have the most up to date information regarding your travel arrangements before contacting you.

Princess Cruises

Princess Cruises have confirmed that they have cancelled many of their itineraries up to October as a precaution to the continued risk around the coronavirus. This announcement affects passengers due to travel on the Diamond Princess, the Majestic Princess and the Sapphire Princess.

At this time we request that you do not to call us regarding your forthcoming sailing. We are actively working with Princess Cruises on those passengers who are due to travel imminently (March sailings). If you are affected by the cancellations we do appreciate your patience while our team continue to seek suitable alternative travel arrangements for you in strict departure date order. If alternative arrangements are not possible, you will be entitled to a full refund.

Royal Caribbean Cruise Line

Royal Caribbean have confirmed their sailings due to depart Singapore on the Quantum of the Seas up to and including 31st March have been cancelled. We are in regular contact with the team at Royal Caribbean and can confirm that all other sailings beyond these dates are still scheduled to depart as planned. Should anything change, we will be in contact with you. If you are affected by the cancellations we do appreciate your patience while our team seek suitable alternative travel arrangements for you in strict departure date order. If alternative arrangements are not possible, you will be entitled to a full refund.

Holland America Line

We have now received notification from Holland America Line confirming the cancellation of Westerdam sailings on 14th and 28th March. Due to the volume of passengers affected, we do appreciate your patience while we work with Holland America Line to seek suitable alternative travel arrangements for you in strict departure date order. If alternative arrangements are not possible, you will be entitled to a full refund.

Silversea

Silversea have confirmed that their cruise itinerary due to depart on the Silversea Spirit from Singapore to Mumbai on 29th February is still scheduled to depart as planned. We are in regular contact with Silversea on this departure and should anything change, we will be in contact with you.

Currently all other sailings are scheduled to depart as planned.

Cunard

Cunard have announced the cancellation of their scheduled Asia programme on board the Queen Elizabeth in March & April which will now be replaced with an extended season in Australia.

At this time we request that you do not to call us regarding your forthcoming sailing, we are aware of your booking and will be in contact with you shortly. Due to the volume of passengers affected, we do appreciate your patience while we work with Cunard to seek suitable alternative travel arrangements for you. If alternative arrangements are not possible, you will be entitled to a full refund.

Important Information: Travel Restrictions

Cruise Line medical experts are coordinating closely with the U.S. Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) to implement control measures for their ships. As part of these measures, guests and crew who have travelled recently from or through mainland China, Hong Kong and Macau within the last 30 days or hold a Chinese, Hong Kong, or Macau passport may not be permitted to board their ships. This policy does differ by cruise line and we strongly recommend you visit your cruise lines’ website for the most up to date information and travel policies regarding your individual itinerary.

Additional Information (Travel Restrictions) for Cunard & P&O Guests: For guests who have travelled from or through (including airport transits) Singapore, Taiwan, Thailand, Japan, Republic of Korea, or Malaysia within 14 days before embarkation will be subject to enhanced pre-boarding screening. It remains the case that any guests or crew who have travelled from or through mainland China, Hong Kong and Macau within 14 days of embarkation will not be permitted to board their ships.

Your safety and wellbeing is our highest priority and we appreciate your patience while our team work to find suitable and safe alternatives your holiday in the event a change is required.

Please continue to refer to this page for further updates and we thank you for your patience. 

https://www.gov.uk/foreign-travel-advice/china